How to request a return?

1. Email: Before returning any product, please contact us first via webshop@oldamsterdamcheesestore.com. Include your order number, the reason for return, and a photo if the product arrived damaged.
2. Solution: We’ll first look for a possible solution. Based on your email, we’ll determine whether the product needs to be returned or if we can resolve the issue remotely.
3. Shipping: If a return is necessary, you’ll receive further instructions from us. Please note: return shipping costs are at your own expense. Make sure the product is securely packaged to prevent damage during transport.
4. Inspection and Refund: Once we’ve received your returned product, we’ll inspect it. If everything is in order, we’ll process your refund as soon as possible. You’ll receive a confirmation once the refund has been completed.

Special conditions for food products

Since we sell food items, additional return conditions apply:

• Unopened products only: We only accept returns of unopened and undamaged food products. Packaging must be intact and in resaleable condition.
• Perishable products: Perishable goods cannot be returned unless they are delivered damaged or defective. In that case, a photo is required.
• Return period: The return period starts from the moment of delivery to the customer (according to Track & Trace information) and lasts 14 days.

Contact information

For any questions regarding returns, please contact us at webshop@oldamsterdamcheesestore.com. Our team is happy to assist you with any issues or questions.

We appreciate your understanding and cooperation in following these guidelines to ensure a smooth return process. Your satisfaction is our top priority, and we aim to resolve any issues as quickly as possible.

Withdrawal

Would you like to exercise your legal right of withdrawal? Please submit your request via our contact form. Select ‘Online order in the Giftshop’, choose the subject ‘Withdrawal’, and state in your message that you would like to withdraw your order. Please include your order number so that we can process your request. You will receive a confirmation by email once we have received your request.