At our webshop, we aim to provide the best service, even when it comes to returns. Here’s everything you need to know about our return process. If you have any questions, our customer service team is here to help.
How to initiate a return
1. Email: Before returning any product, please send an email to our customer service at webshop@oldamsterdamcheesestore.com. Include your order number, the reason for the return, and attach a photo if the product arrived damaged.
2. Solution: We will first look for a possible solution. Based on your email, we will determine whether you need to return the product or if we can resolve the issue remotely.
3. Shipping: If returning the product is necessary, we will provide you with further instructions. Please note that return shipping is at your own expense. Ensure the product is well-packaged to prevent damage during transit.
4. Inspection and Refund: Once we receive the returned item, we will inspect it. If everything is in order, we will process your refund as quickly as possible. You will receive a confirmation once the refund has been issued.
Special Conditions for food products
Since we sell food products, additional return conditions apply:
- Only Unopened Products: We only accept returns of unopened and undamaged food products. The packaging must be intact and in resaleable condition.
- Perishable Items: Perishable items cannot be returned unless they arrived damaged or defective. For these items, a photo is mandatory.
- Return Period: The return period begins from the moment of delivery to the customer (according to the Track & Trace information) and lasts for 14 days.
Contact Information
For all return inquiries, please contact us via email at webshop@oldamsterdamcheesestore.com. Our team is ready to assist you with any questions or issues you may have.
We appreciate your understanding and cooperation in following these guidelines to ensure a smooth return process. Your satisfaction is our priority, and we aim to resolve any issues as quickly as possible.
